Boycott Brakes Plus Cont.
December 2, 2010Well I promised I would post an update about my current situation with Brakes Plus. And, wow! I have no idea where to begin on this one. I can state that I am no longer promoting a boycott on the Frisco, Brakes Plus location. No, I did not give in. I am now extending my boycott promotion to cover, not only every Brakes Plus service location, but the company as a whole as well. This is, of course, a result from the insulting remarks, uneducated claims, and out right unprofessional behavior from the General Manager at Brakes Plus corporate, Dave Myers.
On a side note here, Dave Myers told me if I wrote about him (after telling him I would), he would in return sue me for liability, although I think he meant slander. Either way I would have to question if he took company time and equipment (company phone) to threaten me with legal action for his own personal reasons… Or if he was taking the liberty to represent Brakes Plus and stating for Brakes Plus, that I would be sued. Either or, he really wasn’t too clear about it.
So anyway. I had made all my formal complaints as I stated in my previous post and I was awaiting a resolution when I received a call from aforementioned Dave Myers at Brakes Plus corporate. Did I get an apology? Did I get a refund? No. I didn’t even get the usual lie of “We are personally taking care of the mater”. Nope. Instead I was treated like I was the only person in this whole world that had a complaint against them. Well based on the numerous complaints I found online, I had to wonder if this is their usual SOP in handling dissatisfied or mistreated customers.
When I spoke with Mr. Myers he had first asked if I was Jeremy Rowland or Jeremy Deaton. Little did I know, when he had told me in our previous conversation, that he would investigate the matter, he meant he was going to investigate only me. His tone when he asked about my identity sounded as if he thought he was a genius for catching someone using another identity. However, if he did his investigation a little less inattentively, he would have realized that I make no secret about Jeremy Rowland and JRemy Deaton being one in the same. However, even though I knew why he asked this question, I acted confused as to why he was trying to identify me as either one so could tell what route he was going to take. You see, if he knew to address me as Jeremy Deaton (actually JRemy Deaton) that means he had already read my previous post and/or my Google HotSpot Review, and probably wouldn’t take me that seriously. For some reason companies don’t take online reviews that seriously, and consider them to be random griping. But if he was addressing me as Jeremy Rowland, the person who had filed a complaint with the BBB, he would take me a little more serious. Honestly I really don’t see the difference between the two in this circumstance. The only real significant difference is that my BBB complaint is a stripped down formal version of my Google review and former post. The BBB doesn’t need my opinionated side comments. However, make no mistake, the complaints made, no matter where they were posted, should all be taken seriously. And I stand behind every word. But it seems that Brakes Plus has employed someone who thinks other wise. In fact Mr. Myers stated that my post, along with my BBB claim, were, and I quote, “Laughable” at best. He had also inquired why I went ahead and posted a review while not giving him a chance to reply to me about my complaint. I told him an experience is an experience none the less. An apology or refund may put me at ease, but it doesn’t take away what I had to experience. In addition, if he was attempting to address a “JRemy Deaton”, tells me he had no intention of replying, until he read my post. There by not taking a complaint issued through the BBB too seriously at all.
Mr. Myers then went on to suggest that my complaint was an isolated one, and he knew of no other complaints regarding the Frisco location. This leads me to believe that either he is out of touch or just lying, because there are plenty of online resources with reviews of that location and other Brakes Plus location, that would prove him wrong.
Other than that, after reflecting on it, the rest of my conversation with him was quite pointless. He expressed his knowledge (or lack there of) of auto service and state inspections. He asked me questions that were irrelevant at that point, and proceeded to talk over me when I attempted to answer them. All the while claiming I made no sense and that I was talking in circles. A great tactic, I might add, because it caused me to become extremely irritated and flustered at points. It was quite reminiscent of how Frisco’s Brakes Plus regional manger conducted himself. Which leads me to assume that this must be covered in the Brakes Plus “Management Handbook”?
“Chapter 3: What to do when a customer claims they are being scammed… Just talk over them, claim they aren’t listening, and insinuate that they are just crazy.”
With all joking aside, I am sure most people will agree with me when I say that it is obvious that I am not the only “crazy” person in the world who has a complaint against this company. I am sure somewhere out there, there are many others who have been screwed and scammed by this and other auto service companies. So remember to chalk it up as a lesson learned and make it a point to fully educate yourself on anything any auto service company does or says about your vehicle before letting them service it.
And to Brakes Plus, I really can’t say too much. In a word, I will use a word your employee used to describe my complaint: Lunacy! In a world where people are a little more educated about their cars, it is kind of sad that there are still places out there that will try and take advantage of people. It is also, in my opinion, ridiculous that a family owned company in this day and age, would want to employ rude uncompassionate personnel who don’t care about repeat business and positive word of mouth marketing. Now, when someone mentions to me that they need to get there vehicle serviced in any way, I will not tell them where to go, but rather state, “Just don’t go to Breaks Plus”.
#BoomSnickle
[...] Read First: http://thejremydeaton.wordpress.com/2010/11/30/boycott-brakes-plus/ http://thejremydeaton.wordpress.com/2010/12/02/boycott-brakes-plus-cont/ [...]
[...] “leads me to believe that the BBB complaints may be easily resolved by the companies that subscribe to the BBB despite the consumers protest” Yes, I am still droning on about Breaks Plus and the situation I had months ago, but more so now about the BBB process and outcome, which I will drone on about later. First, I will state, that I really am over the whole Joe Gamp, Dave Myers thing, I promise! I have come to terms that their asinine way of handling irate customers, such as yours truly, is the best that they can do. Think about it… When your job requires you to lie to your customers on a daily basis, it hard to know what to do when one of those smart people come in and you calls you out. It is understandable that you will want to become aggressive, defend your territory by verbally and physically pushing that threat away. Hey, it’s what dogs do! It is also perfectly logical that you would feel the need amp your self-confidence about your inferior intellect by stating that your opposer is, for a lack of a better word, crazy. Hey it’s what politicians do! So with the realization of these things being just a fact of life, I am, in all sense of the word, DONE with Breaks Plus and it’s ill tempered employees. That is, unless Dave Myers, makes good on his word to sue me. To which I would have to go ahead state is just plain ludicrous for reasons that I mention in this earlier post. [...]